Return & Refund Policy – BigBites
Last Updated: 24/08/2025
At BigBites, customer satisfaction is our priority. Since we deal in perishable food items, our Return & Refund Policy is designed to be fair and transparent.
1. No Return Policy
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Due to the nature of food products, we do not accept returns once an order is delivered.
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If you have concerns about food quality, please raise it with us immediately after delivery.
2. Refund Eligibility
Refunds will be considered under the following conditions:
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The wrong item was delivered.
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The order was not delivered due to restaurant/delivery partner cancellation.
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Payment was deducted, but the order was not confirmed.
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The food delivered was spoiled/unfit for consumption (with valid proof like photos).
3. Non-Refundable Cases
Refunds will not be applicable in cases such as:
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Change of mind after order confirmation
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Incorrect delivery address/contact details provided by the customer
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Delay due to weather, traffic, or other circumstances beyond our control
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Minor taste preferences or personal dissatisfaction not related to quality issues
4. Refund Process
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Refund requests must be made within 24 hours of delivery.
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Refunds will be processed via the original payment method within 7–10 business days.
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In case of COD orders, refunds (if applicable) will be issued as wallet credit or bank transfer.
5. Cancellation Policy
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Orders can be cancelled within 2 minutes of placing them, before restaurant acceptance.
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Once the restaurant accepts the order, cancellations are not permitted.
6. Contact for Refunds
For refund or cancellation requests, please contact:
📧 support@bigbites.co.in
